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What You Need to Know Before You Play

Our terms set out how your account works, what data we hold, and how we handle disputes — all in plain language. Access to kb999 depends on local law and is available only where eligible regions permit.

Account Eligibility RulesJazzCash & Easypaisa Transaction TermsData Retention PolicyRaast Withdrawal ConditionsDispute Resolution Process
kb999 What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

If you have a question about your rights under these terms, how your data is stored, or a transaction dispute involving JazzCash, Easypaisa, or Raast, our support team can pick it up directly. You do not need a legal representative to raise a concern — start with the channel that works for you.

Team online

Live Chat

Reach our support team through the live chat icon in your account dashboard. Available for policy queries, account disputes and wallet verification questions.

Email Support

Send detailed legal or data-related requests to our support email address found in your account settings. We respond to policy queries in writing.

Account Help Centre

Log in and visit the Help section for self-service answers on transaction records, data requests, and account closure under our terms.

HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Your account data is held securely and only accessed for the purposes described in these terms. We use SSL encryption across all account and payment flows — whether you are depositing via Raast or reviewing your transaction history on mobile.

Data Retention

We retain your account and transaction data for as long as required by applicable policy and eligible-region rules. You can request a summary of what we hold by contacting support.

Cookie Policy

We use cookies to keep your session active, remember your preferred payment method, and improve how the lobby loads on your device. You can manage cookie preferences in your browser settings.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised session, lock your account immediately from the security tab and contact support.

Requesting Changes

To update your registered details — including the JazzCash or Easypaisa number linked to your account — submit a verified request through live chat or email. Changes take effect after identity confirmation.

Common Questions About Our Terms and Your Rights

These are the questions we see most often about account eligibility, data access, and what our terms actually mean for you as a user in Pakistan.

Access depends on whether local law in your region permits it. We make the platform available where eligible, but confirming local legal status is your responsibility.

Transactions from mismatched wallets are flagged automatically. Your account may be suspended for review until identity is confirmed through our support team.

Contact our support team via live chat or email from within your account. We will confirm your identity and provide a summary of the data we hold on your account.

We record the transaction amount, your wallet identifier, and timestamp. We do not store your PIN or full bank credentials — those are processed by your payment provider directly.

We notify you through your registered contact details — usually the mobile number or email on your account — before any material change takes effect.

Submit a closure request through the Help section in your account or contact support via live chat. Outstanding balances must be withdrawn before closure is finalised.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.